Frequently Asked Questions

  • SALES AND DELIVERY

  • PRODUCT

  • CHARGING STATION SYSTEM

PRODUCT
  • SALES AND DELIVERY
  • PRODUCT
  • CHARGING STATION SYSTEM

I want to buy color ... during first sales period but that product is sold out, so if I place a deposit in advance to wait for the next release, will I still get the preferential price?

Thanks for your interest in VinFast products, the preferential selling price program is applied periodically. You can make a deposit in advance and in the next sales period the scooter price will be calculated by the price at the time of making a deposit.

Does VinFast Klara have listed price? How long does promotional price last? Does the price include VAT? Is there any difference in price between different color versions?

The unveiling eletric scooter price is listed price and exclusive of VAT. VinFast's preferential price program price will be periodical as announced and there is no price difference between the color versions. You shoud choose to buy our electric scooters early to enjoy VinFast's preferential program.

What does "3-No Price" mean?

"3-No Price" is given by VinFast, excluding depreciation costs, financial costs (interest is payable to loans for investment in building factories, working capital ..) into product price without interest. The selling price will be equal to the product cost according to the above calculation method plus the sale cost.

Are the sales policies at the agent different from the distributor? Are there scooters readily available for customers to buy or do they still have to wait for delivery? Does sales agent support scooter registration for customers?

VinFast's sales policy is having identical price everywhere. The supply schedule as well as the market demand will have impact on the delivery time. Currently, VinFast does not support scooter registration service for customers, but VinFast is working with its partners to help You register your scooters. The cost will be paid by You.

Where do I buy VinFast's electric scooter?

Currently, VinFast electric scooter are being sold at 28 authorized agents and 14 showrooms national wide, You will then be consulted and reserved by VinFast's salesman. For location information you can visit vinfast.vn for more details.

What is the competitive advantage of Klara VinFast compared to other electric motorcycles, especially Chinese ones?

Klara has great advantages: 

  • Superior quality with components from Bosch and leading Japanese standard suppliers in Vietnam, similar to high-end scooters on the market today. 
  • Nationwide complete service ecosystem is guaranteed by Vingroup. Three-year warranty and maintenance ensures service and safety standards for customers. 
  • Smart features first appeared.

How many kilometers can it run per charge? Is this data accurate?

Depending on driving conditions, the number of kilometers traveled per charge may vary. Under standard conditions, scooter with a full charged battery can travel 80km. Some tests at VF on flat roads, 1 rider (70kg weight), gave results: 

  • With Klara premium version (battery) 
    • Speed of ​​30km / h -> travel distance: 87 km
    • Speed ​of ​20km / h -> travel distance: 104 km
  • With Klara standard version (accumulator) 
    • Speed ​​of 30km / h -> travel distance: 82 km
    • Speed ​​of 20km / h -> travel distance: 105 km

How long is the life of Lithium battery and lead accumulator?

Life of Battery and accumulator is highly dependent on usage frequency and battery charging. Bosch lithium battery is tested after 1,000 discharge cycles still has 70% capacity, equivalent to 6-8 years of use. Battery life is about 300 times discharge, equivalent to 1.5-2 years of use. Battery and accumulator will be more durable when used in about 20-80% capacity. If used and stored in this range, battery and accumolator life will be much longer. In addtion, lithium battery is particularly sensitive with high temperature, users should avoid charging when the battery is hot.

VinFast said that Klara could run up to 80km distance per charge. How much KWh does one charge consume?

Klara battery charger capacity is about 1.4kWh, if including depreciation during charging, the amount of electricity consumed per full charge is about 1.5kWh.

What does "Klara" mean?

The name Klara in Swedish means "Clear, pure", inspired by the six-side diamond shape design that is featured on the front headlights, sides and locks.

Does VinFast have an electric charging system for electric motorcycles? How is the cost calculated and how much is the estimated cost for 1 charge?

From now until 15/12, VinFast Service will deploy and open 200 common charging points (HN 100 points, HCM-100 points) at Vinmart + stores. VinFast customers charge their electric motorcycles at these points at no cost. In 2019 VinFast Service will continue to deploy fast charging points (with fees). The fee will be announced later.

Do customers have to pay a fee for charging? If yes, how much does it cost? Common charge at VinMart + is free for 60- minutes, fast charging will be charged. There is no specific cost yet?

Currently, customers using charging system at Vinmart + points will be charged for 60 minutes at no cost. When the time is up, our staff will remove the charger to serve the next customer.

Who can use VinFast charging station?

VinFast Klara charging stations only serve customers riding VinFast electric motorcycles.